Privacy Policy

1. Who We Are

IHK Enterprise Ltd ("we", "us", "our") is a used car dealer registered in England and Wales, trading from Unit 7 Ridge Farm, Horsham Road, Rowhook, West Sussex, RH12 3QB. We are committed to protecting your personal data and respecting your privacy.

Contact: contact@ihkenterprise.com | 01403 333300

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

• Name, email address, and phone number (from contact and enquiry forms)
• Vehicle registration number and details (from service booking and sell-your-car forms)
• IP address and browser information (automatically, via server logs)
• Cookies and usage data (see our Cookie Policy)

3. How We Use Your Data

We use your data to:

• Respond to your enquiries and provide the services you request
• Process vehicle sale requests, service bookings, and finance enquiries
• Send service-related communications (confirmation emails, appointment reminders)
• Improve our website and services
• Comply with legal obligations

We will never sell your data to third parties or use it for unsolicited marketing without your consent.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: To fulfil a contract with you (e.g. processing a vehicle purchase)
• Legitimate Interests: To respond to your enquiries and improve our services
• Legal Obligation: Where required by law
• Consent: Where you have explicitly given consent (e.g. marketing emails)

5. Data Retention

We retain personal data only for as long as necessary. Enquiry data is retained for up to 2 years. Financial and transaction records are retained for 7 years in accordance with HMRC requirements.

6. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at contact@ihkenterprise.com.

7. Third Parties

We may share your data with trusted third parties where necessary to provide our services, including: finance lenders (with your consent), email service providers, and DVLA where required by law. All third parties are required to process your data securely and in accordance with UK GDPR.

8. Cookies

Our website uses cookies. Please see our Cookie Policy for full details.

9. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.